Regulatory information

Handling of Customer Complaints and Requests

As a portfolio management company, TRAIL is required to establish and maintain an effective and transparent procedure for the reasonable and prompt handling of complaints submitted by its clients (Article 313-8 of the AMF General Regulation).

In accordance with the regulations, any person wishing to submit a complaint can contact the management company free of charge by writing to the following address:
12 avenue Matignon, 75008 Paris,
or by calling 01 47 03 98 42.

TRAIL acknowledges receipt of the complaint to the sender within 10 days and then records the complaint in the complaint tracking file.

After analysis and processing, the management company provides a response to the client within a maximum of 2 months from the receipt of the complaint.
The handling of complaints is free of charge.

In accordance with the regulations, TRAIL also informs of the possibility of submitting the complaint to the AMF Mediator, whose contact details are as follows:
17, place de la Bourse, 75082 Paris Cedex 02.